Arteora Crafts Workshop
Website: www.arteoracrafts.com

Last updated: 2025-12

1. Introduction

Welcome to Arteora Crafts Workshop (“we”, “us”, “our”).
These Terms & Conditions (“Terms”) govern your use of our website www.arteoracrafts.com (the “Site”) and your purchase of products from us.

By accessing the Site or placing an order, you agree to be bound by these Terms.
If you do not agree, please discontinue use of the Site.

2. Use of the Website

You agree to use the Site for lawful purposes only and to not:

  • Violate any applicable laws or regulations
  • Interfere with the Site’s functionality or security
  • Attempt to access unauthorized areas of the system
  • Submit false or misleading information

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Products & Descriptions

We strive to display accurate product information. However:

  • Colors may appear differently due to device screens
  • Handmade or yarn craft products may have minor variations
  • Specifications or availability may change without notice

We reserve the right to modify or discontinue products at any time.

4. Orders & Payments

4.1 Order Acceptance

Your order is only accepted once payment is successfully processed and you receive an order confirmation email.

We may cancel or refuse orders if:

  • Payment is unsuccessful
  • Information provided is inaccurate
  • Fraud is suspected
  • Products are unavailable

4.2 Payment Methods

We accept the payment methods shown on our Site.
All payments are handled securely by third-party payment processors.
We do not store full credit card information.

5. Pricing & Currency

All prices displayed on our Site are based on the selected currency and may change without prior notice.

Prices do not include:

  • Customs duties
  • Import taxes
  • Additional fees charged by your country
  • Shipping fees (unless specified)

These charges are the responsibility of the buyer.

6. Shipping & Delivery

By placing an order, you acknowledge that:

  • Delivery times are estimates and may vary
  • Delays due to customs or logistics are beyond our control
  • Customers are responsible for providing accurate shipping details
  • Orders cannot be refunded or reshipped due to incorrect customer information

For full details, please refer to our Shipping Policy

7. Returns, Refunds & Exchanges

We strive to ensure product quality.
For issues such as damaged or incorrect items, please contact us within 7 days of delivery.

You may be required to provide:

  • Photos or videos of the issue
  • Order number
  • Description of the problem

We reserve the right to approve or reject refund/exchange requests based on our policy.

Custom-made or personalized items may not be eligible for return unless defective.

8. Intellectual Property

All content on the Site—including text, images, graphics, logos, and product designs—is the property of Arteora Crafts Workshop or our licensors.

You may not:

  • Copy
  • Reproduce
  • Modify
  • Distribute
  • Sell

any content from our Site without written permission.

9. User Accounts

If you create an account:

  • You are responsible for maintaining its confidentiality
  • You agree to provide accurate information
  • You are responsible for all activities under your account

We reserve the right to suspend or delete accounts that violate our policies.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Indirect, incidental, or consequential damages
  • Losses arising from shipping delays or incorrect delivery information
  • Losses caused by misuse of our products
  • Losses resulting from third-party service providers (payment, logistics, hosting, etc.)

Your use of the Site is at your own risk.

11. Warranties & Disclaimer

Our Site and products are provided “as is” and “as available.”

We do not guarantee that:

  • The Site is error-free
  • Services will be uninterrupted
  • Information is 100% accurate

We reserve the right to correct errors and update information at any time.

12. Third-Party Services

Our Site may use or link to third-party tools or websites.
We are not responsible for:

  • Their content
  • Their policies
  • Their security

You are encouraged to read their terms separately.

13. International Customers

As our products ship from China, international customers acknowledge:

  • Customs inspections may occur
  • Duties or taxes may apply
  • Shipping times may be longer
  • Local regulations vary by country

These matters are the customer’s responsibility.

14. Governing Law

These Terms are governed by the laws of China, without regard to conflict of law principles.

Any disputes shall be resolved through amicable negotiation first. If unresolved, they will be submitted to the local courts where our company is located.

15. Changes to These Terms

We may update or modify these Terms at any time.
Updated versions will be posted on this page with the revised date.

Continued use of the Site constitutes acceptance of the updated Terms.

16. Contact Us

For questions or concerns regarding these Terms, please contact us:

📧 handmade@arteoracrafts.com
📞 +8619030811860
🌐 www.arteoracrafts.com